Technological Dimension Of E-Governance And Organizational Change – Exploring Transformation In Government Departments

Abstract

This study explores the technological dimensions of e-Governance and their influence on organizational change in government departments in Kerala, with particular focus on the revenue department involving village assistants and village officers. A structured questionnaire survey was administered to 385 respondents, examining seven technological dimensions—ICT infrastructure, system integration, interoperability, data security and privacy, technical skill and training, automation and digitalization, and technology adoption rate—as predictors of organizational change.

Descriptive statistics revealed relatively higher levels of system integration and technical skill development, while automation and digitalization lagged behind, indicating uneven progress across dimensions. Multiple regression analysis confirmed that interoperability, automation and digitalization, technical skill and training, and data security significantly and positively contributed to organizational change. In contrast, system integration exerted a significant negative influence, suggesting transitional challenges associated with integration processes. ICT infrastructure and technology adoption rate were found to be statistically insignificant. The model explained 37.3% of the variance in organizational change, demonstrating the substantial yet differentiated impact of technological factors.

The findings emphasize that e-Governance transformation extends beyond infrastructure investment or adoption efforts; it requires effective interoperability, robust security mechanisms, employee capacity-building, and streamlined processes. The study contributes to e-Governance literature by highlighting the uneven role of technological dimensions in driving organizational transformation and offers actionable insights for policymakers seeking to strengthen digital governance initiatives.