Quality Of Work Life And Job Performance Of Public Sector Bank Employees In Villupuram District, India

Abstract

Banking industry is a very important tool in the construction of economic structure of any country and it plays a significant role in the economic development of a developing country. Economic development involves investment in various sectors of economy. Now-a-days, the Quality of Work Life (QWL) has become one of the important issues in each and every organization. The success of each and every organization is depending on the conducive work environment perceived by the employees. Service sectors like banks are in the need to improve their employees’ quality of work life in order to increase their productivity. For the purpose of the study, 225 respondents have been selected from three public sector Banks namely State Bank of India, Indian Overseas Bank, Indian Bank by using convenience sampling techniques in Villupuram District. The objective of the study are asses the perception of Quality of Work Life and effects on job performance of select public sector bank employees working in Villupuram District. It  reveals that level of satisfaction are high that factors like ‘Safety and Working Conditions’ and ‘Opportunities for Growth and Security in the Banks’ as mean 4.44 and 4.35 with standard deviation 0.66 and 0.84 respectively. Factors that ‘Constitutionalism in the Banks’ and ‘Social Relevance of Working Life’ is satisfied at low level. the impact of quality of work life on Job performance are high in ‘Secured Business Transactions’, ‘High Quality of Customer Service’, ‘Increase in Individual Productivity’, ‘Improving the Morale of Employees’ and ‘Management efficiency has increased’ (Mean =, >= 3.50 and < 4.50, the range for high level). It is concluded that quality of work life are positive impact on job performance.