The Effect of Work Demands, Work Organization, Interpersonal Relationship and Health Benefits On Fatigue Of Landside Workers at The Airport: A Mixed Methods Study

Abstract

Introduction: Work demands, worker organization, interpersonal relationships and workplace well-being are proposed as characteristics of occupational psychosocial hazards that are used to predict the health outcome of fatigue.
Objectives: This study aimed to analyze the effect of job demands, work organization, interpersonal relationships and health well-being on job burnout in landside workers at the airport.
Methods: This research is a mixed methods research with sequential explanatory design. The research sample was 109 respondents in the quantitative stage selected by simple random sampling technique and 11 informants in the qualitative stage selected by purposeful random sampling technique in August-October 2024. Data were collected through questionnaires and interview guidelines. The data analysis used was ordinal logistic regression analysis and content analysis for qualitative data.
Results: Work demands are significant to job burnout (p = 0.004), Work organization is significant to job burnout (p = 0.004), Interpersonal relationships are significant to job burnout (p = 0.037). Health and well-being is significant to job burnout (p = 0.001), but in the multivariate test only workplace demands and interpersonal relationships are significant to job burnout (p = 0.014) and (p = 0.022).
Conclusions: Workplace demands and interpersonal relationships have a significant effect on job burnout from both bivariate and multivariate tests. This is also supported by the results of interviews related to these 2 factors, namely working time, worker obligations, worker rights, work motivation, information dissemination to the appreciation of companies and superiors that are still lacking.